Office Manager Dental Front Office Job in Houston, Texas

(Job ID: 427197)

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Description

PRIMARY RESPONSIBILITIES Responsible for administering the day-to-day activities of the business office, including: patient and employee relations; staff interviewing/dismissal; management of marketing and communications efforts; ensuring regulatory compliance; staff training and motivation. Assist the dentist with other tasks as assigned. SPECIFIC DUTIES o Manage day-to-day operations of dental office o Manage and direct staff assignments and activities, in accordance with office policies and applicable laws o Manage compliance with OSHA, state and federal regulations o Know and follow dental office contingency plan o Stay current with trends, legislation and regulations in the dental profession o Manage patient financial accounts o Manage the hiring and ongoing performance of staff o Manage and update office computer systems Patient Management o Oversee patient relations and handle patient complaints o Help explain office policy to patients o Help support staff as needed (i.e., appointment scheduling, collections, insurance, etc.) o Monitor patient relations with regular patient satisfaction surveys Staff Management o Assign, direct and manage staff duties, as assigned by the dentist o Determine staff schedules o Recruit, interview and hire employees as directed by the dentist o Orient and train new staff o Organize staff training on OSHA and HIPAA compliance o Display any posters required by federal, state or local law o Monitor staff performance o Conduct staff and salary reviews o Coordinate team meetings o Engage in conflict resolution o Help arrange for staff CE o Make business travel arrangements for dentist and staff 2 Records and State and Federal Regulations Management o Help implement compliance with state and federal regulations o Arrange for OSHA, HIPAA, and risk management training o Maintain employment records o Update and maintain employee policy manual o Help dentist draft office policies Marketing and Public Relations o Oversee the design of marketing and promotional materials (print and electronic) o Manage dental office advertising/recruiting ads for new staff o Implement marketing strategies o Coordinate event planning, conference travel, volunteer and mentorship opportunities, community outreach, and similar programs o Assist with dental office facility management Social Media o Oversee the development and maintenance of pages on appropriate social media platforms, including the practice blog o Supervise the creation of appropriate and engaging social media content o Monitor and manage comments and questions that arrive via social media channels o Develop and implement a strategy for handling negative reviews on sites such as Yelp o Stay current with trends in the dental profession and social media in general PERSONNEL REQUIREMENTS Education/Experience o High school diploma or equivalent; some college preferred o Dental experience preferred o Working knowledge of computers for word processing, insurance claims processing and records management [list computer software experience required including any specific dental software] o Knowledge or experience in staff management Interpersonal o Excellent communications skills o Team player o Conflict resolution experience o Customer service or patient relations experience o Ability to communicate all concerns to the dentist