Dental Front Office Job in Krum, Texas

(Job ID: 426736)

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Description

Purpose of position: As our patient’s first point of contact, you will represent McCart Family Dental in a courteous, professional manner with phone communications, scheduling, and directing patient flow within the clinic. Education/Experience/Licensure: • HS Diploma or GED required • Customer Service, scheduling, and phone experience preferred • Dental office experience strongly preferred Fundamental duties include (but are not limited to): • Greet and check-in patients upon arrival • Check out patients and schedule future appointments • Schedule patient appointments and triage patient concerns over the phone • Answer and direct incoming calls for all departments • Confirm patient appointments • Discuss financial and account information with patients • Collect patient payments in person and over the phone • Work directly with the rest of the administrative support team to ensure provider schedules are productive • Enter and scan new and/or updated patient information • Scan and process patient information including treatment consents • Identify, enter, and verify insurance plans and benefit information • Perform quality assurance for appointments and create insurance claims • Send and follow up on pre-authorizations • Mail patient treatment correspondence as needed • Call on outstanding dental treatment and recalls • Process and send recall notices • Process fax correspondences • Open and sort incoming mail and fold and process outgoing mail • Order office supplies with approval from Office Manager • Assist with Community Care Coordinator and Greeter duties as needed • Perform other duties and responsibilities as assigned Fundamental expectations of persons in this position include (but are not limited to): • The passion to fully embrace and embody McCart Family Dental’s mission, vision and values • Ability to prioritize, multi-task and complete daily responsibilities • Exceptional customer service skills, including a demonstrated ability to deal with patients with special needs • Dependability and punctuality, with the willingness and ability to work late hours and weekends as needed • Ability to prioritize patient, clinic, and provider scheduling needs • Maintain productive clinical provider schedules per scheduling guidelines • Ability to accurately type 40+ WPM • Provide excellent customer service to internal and external customers • The ability to utilize and/or learn computer skills and systems such as; but not limited to: Open Dental software, Microsoft office, and other systems as needed. We offer a competitive benefits package, which includes: • Competitive base salary • Bonus Structure • Medical Insurance • Vision Insurance • Life Insurance • In-House Employee Dental Plan • Paid Time Off + Major Holidays • Company training & professional development • Career Advancement from within • 401K • 8 Hour shift • Work Location: One location JOIN US TODAY!