Dentist Job in Atlanta, Georgia

(Job ID: 426691)

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Description

JOB TITLE: Front Desk Coordinator DEPARTMENT: Clinical SUMMARY: Serve as a positive first point of contact and first impression when patients arrive to clinic by providing excellent customer service. DUTIES AND RESPONSIBILITIES: • Check patients in and out, while providing excellent customer service. • Complete opening and closing procedures for better office flow. • Review account before the patient’s appointment and convey any pertinent information upon check-in such as past due accounts, additional fees, and any needed forms such as dental clearance forms. • Collect payments and answer or transfer any payment questions or concerns to the billing department. • Update/Change patient payment methods as needed. • Verify new patient forms have been completed accurately and maintain confidentiality of information. • Call “no-show” patients to reschedule, next day starts, and records to confirm appointments. • Scan patient forms and upload to patient account. • Start contracts for all new patients to begin treatment. • Update new insurance information in patient files to ensure the billing department can verify patient insurance. • Keep all necessary patient forms stocked and ready for use. • Answer clinic phone and schedule patients ensuring a smooth experience. • Record detailed notes on all interactions with patients over the phone within the patient’s file. • Print daily schedule and reports for confirming appointments. • Check e-mails, voicemails and follow up with patients accordingly. • Provide and maintain detailed notes on all patient phone calls in appropriate systems. • Maintain a professional front desk during phone calls and other patient interactions. • Communicate with patients any issues in treatment or customer service-related issues. • Performs other related duties as assigned by management. SUPERVISORY RESPONSIBILITIES: • This job has no supervisory responsibilities. QUALIFICATIONS: • High school diploma or general education degree (GED). • Two years of medical or dental front desk experience. • Computer skills preferred: Dolphin, OrthoFi, Microsoft Dynamics CRM; Microsoft Outlook & Excel. • Bilingual in English and Spanish COMPETENCIES: Functional Expertise •Understands and executes job duties and key responsibilities •Understand how their job helps their team and department •Serves as a “utility” player – is able and willing to provide support across the organization •Shows a hunger for learning and the ability to “ramp-up” •Continuously seeks opportunities to grow professionally and contribute to the organization at a higher level Bandwidth Management: •Takes initiative to identify what needs to get done even if not asked to do so, seeking guidance before moving forward •Ensures work is done by correctly and efficiently communicated if additional resources are needed •Effectively and appropriately utilizes technology, systems, and resources to support job functions Leadership and Relationship Management: •Enthusiastically and ardently self-advocates, proactively asking for opportunities and letting their manager know when skills and talents are being un- (or under-) utilized •Demonstrates good judgement in handling tasks and seeks clarity from their manager or department head when needed •Demonstrates professionalism with staff, residents, faculty, patients and outside of the organization Communications: •Maintains a positive, receptive and approachable demeanor; is viewed by colleagues as professionally accessible and willing to help •Confidently and respectfully communicates with colleagues at all levels, ensuring that interactions are consistently viewed as positive, professional and meaningful exchanges •Proactively communicates status/keeps stakeholders apprised of key information •Regularly shares ideas and provides input •Confidently and succinctly articulates the nature of their work, why it matters and how they do it •Seeks opportunities for presenting at staff meetings •Consistently exercises discretion and good judgement in communications regarding the entire organization Cultural Contribution: •Operates at all times with a demonstrated understanding of, and appreciation for, the GSO mission statement, vision, and values •Consistently models behavior in support of a positive, collaborative and respectful culture PHYSICAL DEMANDS AND WORK ENVIRONMENT: • Continually required to sit, utilize hand and finger dexterity and talk or hear. • While performing the duties of this job, the noise level in the work environment is usually quiet • The employee must frequently lift and /or move 5-10 pounds. • Occasionally required to climb, balance, bend, stoop. • Occasionally work around fumes or airborne particles • Occasional exposure to bloodborne and airborne pathogens or infectious materials • While performing the duties of this job, the noise level in the work environment is usually moderate. • Specific vision abilities required by this job include: Close vision; Distance vision; Color vision; Peripheral vision; Depth perception and ability to adjust focus.