Dental Front Office Job in Flower Mound, Texas

(Job ID: 426184)

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Description

Position Title: Patient Care Coordinator Location: Clove Family Dental, Flower Mound, TX Reports To: Dentist or Office Manager, as assigned Status: Non-exempt, Regular, “At-will” Work Status, Full-time ABOUT COMPANY At Clove Family Dental, we want our patients to smile with confidence. We are a family friendly dental office located in Flower Mound, TX. Our vision at Clove Family Dental is to be the leading provider of dental care in the Flower Mound and surrounding communities, known for our commitment to exceptional patient care and our use of the latest dental technology and techniques. We aim to be a trusted partner in our patients' oral health journey, providing them with the knowledge, tools, and support they need to create a healthy and beautiful smile they love. POSITION SUMMARY Under direct and indirect supervision, the Patient Care Coordinator will answer inquiries and obtain information for general public, patients, visitors, and other interested parties. This role will provide information to callers and perform routine clerical and administrative front-office functions such as answering phone calls, drafting correspondence to patients and insurance providers, respond to explanations of benefits, scheduling and confirming appointments, organizing and maintaining paper and electronic files, presenting cases, track and balance credit transactions, and other basic financial support functions and front-office organizational functions. WORKING CONDITIONS/PHYSICAL REQUIREMENTS • Sitting 80%. • Standing/walking 20%. • Moderate noise levels from dental and other lab equipment. • Medical, office, and lab setting. • Minimum moving requirements of 35 pounds in order to accept equipment deliveries and pack and unpack front-office supplies including stationaries and refreshments. • Frequent client and interoffice personnel interaction as this position meets and greets patients and is heavily dependent on excellent customer interaction. • Hearing – Must be able to hear telephonic equipment and comfortably communicate with patients and others by telephone and in person. • Near Vision - The ability to see details at close range (within a few feet of the observer) as required for business software, and operating office machines. • Exceptional hand dexterity and typing skills to work with standard software programs provided. RESPONSIBILITIES • Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments. • Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs. • Learn to operate new office technologies as they are developed and implemented. • Memorize and become trained in using scripts effectively both over the phone and in person. • File and maintain records. • Collect, sort, distribute, and prepare mail, messages and courier deliveries. • Input data into computer by typing at least 40 WPM with minimal errors. • Provide information about the practice, such as location of offices, employees within the organization, or services provided. • Transmit information or documents to patients using computer, mail, or facsimile machine. • Balance credit transactions and provide basic financial clerical support duties. • Present cases to patients. • Must always represent the practice in a professional, pleasant, and cooperative manner. • Maintain regular attendance and adhere to assigned work schedule and office policies. • Must be able to handle multiple deadlines and task assignments comfortably and efficiently. • Cross-train fellow employees and write standard operating protocols (SOPs) for specialized front-office functions under supervision. • Must be able to work both independently and cooperatively in team settings. • Occasionally there may be some travel, by car or plane, required in order to participate in continuing education, seminars, outreach, and marketing. • Other duties and tasks, as assigned periodically. REQUIREMENTS • Always maintain the highest level of confidentiality to HIPAA standards. • Adhere to strict safety guidelines and procedures to OSHA and office standards. • Must be comfortable seeing and able to maintain a professional demeanor and attitude while working around blood and unpleasant smells. • Must be detail oriented in order to prepare and process business correspondence. • Must be flexible and understand that job duties may change from time to time and that this individual may be asked to assist in other areas of the office. • Must demonstrate active listening by giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. • Must demonstrate good reading comprehension by understanding written sentences and paragraphs in work related documents. • Must demonstrate excellent communication skills by talking to others to convey information effectively, and preparing business correspondence. • Must be comfortable seeing and able to maintain a professional demeanor and attitude while working around blood and smells that may be unpleasant. • Willing to cover or assist other staff members as needed. QUALIFICATIONS • High school diploma. • Accurate typing at 40 words per minute. • Minimum of one year of office experience. • Preferred two years of experience. • Preferred ability to communicate in Spanish.